Ayyoub Mukattash
Telecom & Technology Operations
Project Management | EPMO | Governance | Strategy & Organizational Performance
"Architect of Networks. Driver of Results."
— About Me
The Professional Behind the Results
Dynamic and results-driven Operations & Project Management Professional with over 22 years of experience in the telecommunications sector across GCC and the Middle East. Proficient in Agile and Waterfall methodologies with expertise in strategic planning, Process Orchestration, risk & quality management, and stakeholder engagement. Proven success in managing high-impact telecom projects with leading operators such as STC, Zain, and DU.
Certified Strategic Management Professional in Strategy Assessment/Evaluation, Strategy Formulation, and Strategy Execution. Certified in Organizational Governance according to ISO 37000. Organizational Performance Management Professional and Balanced Scorecard System Management Professional. Committed to driving operational excellence and efficiency, optimizing costs, and enhancing work processes to boost performance through Data Analytics and continuous improvement initiatives.
Location
Riyadh, Saudi Arabia
Residency
Valid Transferable Iqama – KSA
Phone
+966-50-8706299
Key Clients & Operators
Languages
— Work Experience
22+ Years of Impact
A career built on delivering high-stakes telecom projects across GCC and the Middle East.
Key Highlights
- Led benchmarking of Nokia's Operational KPIs in Mobily Managed Services against global projects to assess and improve performance management system.
- Re-orchestrated Nokia Managed Services Operational Performance Management System & its KPIs in Mobily Account to align with strategic goals of Nokia & Mobily, creating a balance between both to maximize business benefits.
- Managed assessment of Automation and digital transformation in Nokia-Mobily Managed Services against Nokia's Automation Road Map and TM Forum's autonomous network framework.
Key Highlights
- Led Pre-launch Optimization for Nokia-STC's largest projects (USF9 CST, CI4, 3G6, 4G1, 4G2, 4G3, 5G4) with budgets of $320–$800M, managing delivery from 4 subcontractors.
- Managed yearly flagship projects including Hajj and Ramadan, focusing on digital transformation and performance automation for STC's Network.
- Led Tools Landscaping Project identifying $2–$2.7M in potential savings, revising STC operational processes tools.
- Re-orchestrated processes for STC's Customer Complaints Dept., implementing plans to improve operational efficiency and team competency.
- Collaborated with Kaizen Institute on process redesigns, contributing to Nokia's broader process improvement and transformation strategy.
- Managed 7 external subcontractors & suppliers for Nokia STC Project, ensuring smooth delivery across projects.
- Conducted network performance analysis as a Telecom Expert/Consultant, supporting strategic business decisions.
Key Highlights
- Supervised Nokia-Zain-KSA, central region NW Optimization Team; focusing on strategic operational improvements.
- 3 months cross-country support for Nokia DU account in Dubai, UAE as NW Optimization Lead.
- Radio NW Planning & Optimization consultant in several projects under Zain & STC programs in Nokia KSA.
Key Highlights
- Managed multi-vendor projects for STC and Etisalat Egypt, delivering network audits and optimization solutions valued between $30–$40M.
- Provided NW test-based key insights for Etisalat Egypt's startup NW assessment & Benchmarks vs. other existing operators and Global best-in-class operators, enabling critical business decisions for next NW Expansion investments.
Key Highlights
- Supervised dismantling and vendor swap project as a contractor for Nokia-STC project.
- Supporting STC network configuration during NW Expansion projects as Mobile Network Management System (NMS) Team Lead.
— Skills & Expertise
A Broad Skill Set, Deeply Applied
Project & Operations Management
Strategy & Governance
Performance Management
Telecom & Technology
All Key Skills
Software & Tools
— Education & Credentials
Academic Foundation & Certifications
Education
MBA – Master of Business Administration
Northampton University
Bachelor in Electrical Engineering
University of Basrah
Professional Certifications
PMI-PMP Certified
New PMP Exam with 50% Agile
PMI
Certified Performance Management Professional (C-PM)
The KPI Institute
Certified Balanced Scorecard Management System Professional (C-BSC)
The KPI Institute
Certificate in Strategy Planning Maturity Assessment (SP-MA)
The KPI Institute
Certificate in Performance Improvement Maturity Assessment
The KPI Institute
Certificate in ISO 37000:2021 Governance of Organizations
Tamkeen for Training & Development
Certificate in Strategic Management Professional Program
Strategy Assessment/Evaluation | Strategy Formulation | Strategy Execution
Tamkeen for Training & Development
Training & Courses
PMI – Portfolio Management Professional (PfMP)
Square Academy
PMI – Project Management Office Certified Professional (PMO-CP)
Square Academy
LTE Network Planning & Optimization
NSN KSA
5G Algorithms & Parameters
Nokia KSA
5G Radio Planning & Dimensioning
NSN KSA
SwissQual Diversity System Training
Spirent, MSI KSA
— Get In Touch
Let's Connect
Available for senior consulting, project management leadership, and strategic advisory roles across GCC and the Middle East.
Valid Transferable Residency (Iqama) – Saudi Arabia